Security Camera Services in Memphis, TN: Troubleshoot IP Camera

This article presents the successful completion of security camera services in Memphis, TN. The team able to resolve the non-working IP security camera efficiently.

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Project Scope of Work

Our team of onsite IT support in Memphis, TN, received a service request to troubleshoot the non-working IP security camera. The client’s remote IT checked the network but not able to resolve the problem. The suspected issue might come from the loose and faulty microSD card inside the dome camera. Our team were tasked to perform the following scope of work:

To remove the dome cover, reseat the microSD card, and reassemble the unit.
Provide the required tools such as 8 ft ladder and Torx head screwdriver.
Bring the camera online and confirm functional camera with onsite point-of-contact.

Project Execution: Security Camera Services in Memphis, TN

The assigned technician arrived onsite, checked in with the point of contact and prepared the required tools, including an 8-foot ladder and Torx head screwdriver, to safely access and open the camera housing. Following standard troubleshooting procedures, the technician removed the dome cover, carefully reseated the microSD card and then reassembled the unit.

After restoring power and connection, the camera successfully came back online and transmitted video feed, as confirmed with the onsite contact. With the issue resolved and no further action required, the technician cleaned the work area, ensured all equipment was securely reinstalled, and documented the completion of the service with photos attached to the final deliverable.

Key Takeaways

Our security camera services in Memphis, TN, have demonstrated the effectiveness of onsite technical intervention in resolving localized hardware issues that remote support could not address. The problem was traced to a loose microSD card and by reseating it, the camera was successfully restored to full functionality without the need for component replacement. With the camera now fully operational and verified by the client, the service call was efficiently completed, ensuring continued security monitoring for the facility.