Professional Onsite IT Support Services in Columbus, OH

This article highlights the comprehensive onsite IT support services project in Columbus, OH involving wireless access point (AP) installation, network optimization, and troubleshooting of handheld scanners and security cameras. This project aimed to enhance wireless connectivity and ensure reliable device performance across the site.

Project Scope in Columbus, OH

Our team of onsite IT support in Columbus, OH received the service request for the following scope of work:

1. Wireless Access Point Replacement and Installation
2. Relabelling of all six APs to match identifiers in the remote management system
   • Network drop termination, testing, and labelling per National Electrical Code (NEC)
3. Troubleshooting dead wireless access point outdoor security cameras and handheld scanners
4. Creation of a professional wireless heatmap using NetSpot Pro

Onsite IT Support Services in Columbus, OH

Our onsite IT support team began the work by relabelling all six APs to reflect accurate device identifiers, resolving discrepancies from initial installation. Installed the new AP to replace the existing faulty AP.

All cable drops were properly terminated and labelled at both ends in compliance with NEC standards, then verified through cable testing in Columbus, OH to ensure basic continuity and performance integrity. These enhancements not only streamline future maintenance but also ensure compliance with structured cabling protocols.

They inspected multiple outdoor Wyze security cameras and discovered that the power connections were fully exposed. We are ready to assist with future replacement using more robust, professionally installed camera systems.

Inspected outdoor cameras onsite with fully exposed power connections

A wireless heatmap report of the facility was generated using NetSpot Pro, offering valuable insights into signal strength and AP coverage. This visual tool will support ongoing wireless optimization and guide future network expansion. Key metrics and visualizations include:

• Signal Strength Coverage – Your heatmap shows this through the green (strong), blue (good), yellow (weak), and orange (poor) color coding.

• Multiple Heatmap Types – it offers more than 15 heatmap visualizations that help troubleshoot and manage any Wi-Fi setup including:
  • Signal level (what you’re seeing)
  • Signal-to-interference ratio
  • Signal-to-noise ratio
  • Coverage overlap patterns

Based on the wireless heatmap report, the overall network health is:

Strengths: Modern Wi-Fi 6 infrastructure, good signal coverage, excellent upload speeds
Concerns: Channel interference issues, some overlapping coverage causing interference
Priority: Address channel rebalancing to optimize performance and reduce interference

Conclusion

The onsite IT services project in Columbus, OH has been successfully completed. During the actual onsite job, our team successfully replaced the problematic access point, corrected all labelling inconsistencies in all six access points, and updated patch panel organization. They also conducted a thorough security camera assessment, documenting all outdoor cameras while identifying security vulnerabilities and providing upgrade recommendations. In addition, a professional wireless heatmap survey and report was documented, detailing coverage maps across the facility, documenting signal strength and performance data for all network endpoints.

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